Apr 17, 2018 - Describes how to diagnose print failures in Word 2013, Word 2010, Word. If you do not find a match for your error message or your printer's. I just bought and downloaded Microsoft Office Home and Student 2013. Whenever I try doing anything on it I get this message: 'Microsoft Word has stopped working', and down below where you can view the problem the problem event name is BEX.
To get to the repair option in the control panel, click on the Uninstall a program link and then select Microsoft Office and then click on Change and then select Repair.
This is my (expanding) list of things to try when Office 2013365 won’t start or crashes:
See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834
See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:
http://support.microsoft.com/kb/2813143
Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:
http://support.microsoft.com/kb/2811180/en-us/
Also see my response in
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b
Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013
Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013
Do you have Toshiba Book Reader installed on the PC?It has been reported that uninstalling that brings Office back to working status.
Do you have the Acrobat PDFMaker add-in.It has been reported that uninstalling that overcomes an issue with a message appearing that states 'The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?'
Also see: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and
http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply
It appears that there may be some hardware incompatibilities as well. If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.old as was mentioned in:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply
See:
http://answers.microsoft.com/en-us/office/forum/office_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration
See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834
See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:
http://support.microsoft.com/kb/2813143
Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:
http://support.microsoft.com/kb/2811180/en-us/
Also see my response in
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b
Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013
Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013
Do you have Toshiba Book Reader installed on the PC?It has been reported that uninstalling that brings Office back to working status.
Do you have the Acrobat PDFMaker add-in.It has been reported that uninstalling that overcomes an issue with a message appearing that states 'The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?'
Also see: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and
http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply
It appears that there may be some hardware incompatibilities as well. If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.old as was mentioned in:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply
See:
http://answers.microsoft.com/en-us/office/forum/office_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration
![Microsoft Word 2013 Error Messages Microsoft Word 2013 Error Messages](/uploads/1/2/5/3/125312997/462544290.png)
For the error message 'There was a problem sending the command to the program', use Windows Explorer to access the C:Program FilesMicrosoft OfficeOffice15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.
It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.